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Subscription Terms and Conditions

ZENMED Subscription Terms and Conditions

Welcome to ZENMED's Subscription Service! By subscribing to ZENMED products, you agree to the following terms and conditions, which apply to all subscribers. Please read carefully to understand your rights and responsibilities when participating in our subscription program.

1. Overview of the ZENMED Subscription Program

Our subscription service is designed to ensure you never run out of your favorite ZENMED products. Once you enroll, you will receive a new delivery of your selected items every 60 days, with your payment method automatically billed per subscription period.

2. Subscription Process

Activation: When you sign up for a subscription, you authorize ZENMED to automatically charge your designated payment method every 60 days.
Delivery Cycle: All subscription deliveries are scheduled for dispatch every 60 days from the date of your initial subscription order.
Pricing: Prices for subscription items are those indicated on our website at the time of purchase. ZENMED reserves the right to adjust prices but will notify you of any changes before the next billing cycle.

3. Billing and Payment

Automatic Billing: By subscribing, you authorize ZENMED to charge your saved payment method on a recurring basis every 60 days. Charges will appear as "ZENMED" on your payment statement.
Billing Issues: If we encounter any issues processing your payment, we will notify you and may suspend your subscription until payment is successfully processed.

4. Subscription Renewals and Cancellation Policy

Automatic Renewal: Your ZENMED subscription renews automatically every 60 days, with no additional action required on your part.
Minimum Renewal Requirement: Your subscription must remain active for at least one full renewal cycle. After the first renewal, you may choose to cancel before the next billing date.
How to Cancel: You can cancel your subscription anytime after the first renewal by logging into your account or contacting ZENMED customer support. Cancellations must be made at least 5 business days before your next scheduled billing date to avoid charges for that period.

5. Modifications to Subscription

Product Changes: You may adjust the products in your subscription or change the quantity by accessing your account on ZENMED.com or contacting customer support. Any changes will apply to the next billing cycle.
Billing Information: If your payment method expires or becomes invalid, please update your billing information to ensure continued service. ZENMED reserves the right to pause or cancel your subscription if payment is unsuccessful after multiple attempts.

6. Shipping and Delivery

Shipping Schedule: Subscription orders are processed and shipped every 60 days. Delivery times vary based on your location.
Shipping Costs: Standard shipping fees apply to subscription deliveries, unless otherwise stated.

7. Returns and Refunds

Refunds: Subscription orders are final and non-refundable, except in cases of damaged or defective products, as specified in ZENMED's Return Policy.
Product Returns: If you receive a damaged or defective product, please contact ZENMED customer support within 7 days of receiving the item to request a replacement.

8. Changes to the Subscription Terms and Conditions

ZENMED may update or modify these terms at any time. Subscribers will be notified of any significant changes by email or via our website. Continued participation in the subscription program after modifications constitutes acceptance of the revised terms.

9. Contact Information

If you have any questions about our Subscription Terms and Conditions, please contact us here: https://zenmed.com/pages/contact

Thank you for being part of the ZENMED community. We look forward to supporting your skincare journey with our specialized, high-performance products.