We offer a variety of targeted skincare solutions designed for performance, all rooted in natural principles. That's why our motto is "created with conscience". Let's be clear: we're not interested in selling skincare products that don't deliver results. Our goal is to make a real difference by rejuvenating your skin. Plus, we don't rely on celebrity endorsements or overprice our products. Try them out and compare them to any expensive serum or moisturizer you've used before. You'll see the effectiveness of our "direct from factory to your hands" approach for both us and you! Our products are shipped from our warehouses in the USA and can be shipped anywhere in the world. Our products have been enjoyed by people all around the world now for decades

Do you sell in any stores

Yes! We have partnered with a national distribution group to help distribute our products into your local health food and grocery stores. Does your local store not carry us? Tell them to contact their distributor to have our products brought in for you. They can also contact us directly at sales@zenmed.com for more directions.

Do you sell samples?

At the moment we do not have samples, but its why we offer our 60-day risk-free money-back travel-sized guarantee. We will be planning to sell containers of our top sellers soon, in the meantime enjoy our products for 60 days to see what a real difference they make.

Your products should ship within 24 hours after placing your order, if your order falls on a weekend, will be shipped on the following Monday.

Can I track my package?

All full products will have a tracking number in your shipping confirmation email and in your order confirmation page when your order has shipped. Please make sure that if your email from ZENMED goes to you SPAM folder or JUNKMAIL folder and not your inbox, you mark the emails as “SAFE” in order to receive all notifications correctly.

We offer free shipping on all US orders $75+, Canadian orders over $150 (CAD) as well as options for the UK, EU and more. Have a look at them all here: https://zenmed.com/pages/shippingpolicy

We use a variety of shipping methods, including USPS, Fedex and DHL.

Yes, we ship our products worldwide except to Libya, Yemen, Syria, or Somalia due to import restrictions from the USA. Shipping rates are calculated at checkout.

Domestic USA - 2-5 business days from shipment

International and Canada - 7-20 business days depending on your native country’s customs clearance timelines. Send us an email and we would be happy to put a trace on your order if it has not been received within these time frames. The fastest way is to fill out this form https://zenmed.com/pages/contact

USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. You will have to wait a while longer because the package was most likely marked as delivered automatically and will arrive within the next 1-3 business days. Still hasn’t arrived but shows as delivered, contact us ASAP

For International, Europe, and UK please try tracking your order using your USPS tracking number through your local post service tracking. Need assistance doing that? Please email us

For Domestic please try tracking your order and if it hasn’t arrived within 4-7 business days we will place a trace on it to make sure it has not been mishandled at all

Our company is taking all the precautions to ensure that shipments are being handled in a clean environment.

We are sorry but we cannot give medical advice for skin concerns over the phone or email since we are not doctors and are not licensed to dispense medical advice to anyone.

As skin care concerns can vary considerably from person to person, you may have specific questions pertaining to your situation. ZENMED Product Specialists are knowledgeable and eager to discuss your unique skin concerns or answer any product questions you may have. Email us at info@zenmed.com or use our convenient Skin Solver tool to receive a personalized skincare routine sent to you via email.

Yes! We totally understand everyone’s skin is different. We offer a 60-day risk-free money-back guarantee. Enjoy our products for 60 days to see what a real difference they make.

We have a number of regimens for many different skin types and are always offered at a steep discount. We offer anti-aging skincare for sensitive skin, bundles for redness and flushing (reactive redness) as well as bundles for acne. We recommend trying a bundle instead of select products just to prevent cross-brand interactions. All of our products are made to work with each other and are very reasonably priced when purchased as a bundle.

How do I use my bundle?

We always recommend starting our products at night first, 2-3 times a week. Use all products from thinnest to thickest consistency. For day: cleanse, tone, hyaluronic serum, moisturizer and sunscreen. For night: cleanse, tone, serum, moisturizer, and oil. Serums should always be applied to bare skin for maximum effectiveness

ZENMED products and ingredients are 100% cruelty free and Vegan. In fact ZENMED helped sponsor the “Human Cosmetics Act” in the USA. Read here: https://ecosalon.com/the-humane-cosmetics-act-now-has-support-from-138-cruelty-free-u-s-companies-complete-list/

All ZENMED products are 100% Vegan and vegetable-based.

Our products are made wheat-free but cannot be certified gluten-free because our factory works with some wheat ingredients that could cross-contaminate. Please refer to the labels or feel free to email us at info@zenmed.com

We accept all major credit cards as well as PayPal, Google Pay, Apple Pay and Sezzle Pay Later.

Yes! At ZENMED we use the highest level of SSL encryption available to ensure your information is secure when purchasing through our site.

No. Every order on our store is a one-time transaction by default. You will not be charged any additional hidden fees after your transaction is complete.

If you wish, you have the option to set up automatic deliveries for our products according to your preferred schedule, and you'll even get a discount for opting in. This is a convenient method that many of our customers use to maintain their routine effortlessly, and there are numerous benefits to choosing auto-replenishment. However, rest assured that no orders will be replenished automatically without your explicit approval.

Not at this time, when we offer free products, they are FULL sized.

We offer a money-back guarantee on all of our products. If you are not satisfied with your ZENMED experience, please contact us before the 60 days since shipment has occurred.

If we have not received your products within the warranty timeframe, a refund cannot be issued. All refunds must be made on the same payment method used to make the original purchase. All products must be returned to our Phoenix Arizona address for processing and refund.

You may return any item purchased from our website for a refund within 60 days of the shipment date. Only items returned to our warehouse on or before 60 days of the shipment date will be approved for a refund. Partial returns are accepted as well if you wanted to keep any of the products included with your order. If you bought products that included a bonus item, you must enclose the bonus items to receive a full refund. Certain
exceptions may occur, just email us back with any questions. Shipping and handling are non-refundable.
You do not need an RMA #, you need to package your unwanted products up well and either include your original order receipt or print all of your personal details (order #,name, address) on a slip and enclose. Please do not send items by courier from overseas as these may incur duty costs

Normally returns are processed within 7-10 days of being returned to our warehouse. Every Wednesday we receive an updated list of those returns. Send us an email, we are happy to trace it for you to process the refund quickly.

After the refund is approved a credit will automatically be applied to your original method of payment. This can take a few days to process, depending on your method of payment.

If you haven’t received a refund yet, first check your bank account again and pending transactions. If you still don’t see it, please contact us at info@zenmed.com and we can help expedite the process. Do not dispute charges if you have placed an order with us as this limits what we can do to help.

ZENMED Rewards is our loyalty and referral program where you earn points by shopping which you can spend on perks such as free ZENMED products, free shipping, discount codes and more. Learn more about the program here.

ZENMED Rewards is free to join. Simply create a ZENMED account (or sign in if you already have one).

Reward codes are non-combinable with other coupon codes and are one-time use only.

You earn points for every dollar you spend on ZENMED.com. You will also receive bonus points for creating an account on our website and following us on social media channels!

Your point balance will be accessible on your account page or on the rewards page. You do need an account on our website to access them. Please sign in and make yourself a password for security.

Log into your account on ZENMED (if you do not have an account we can send you an invite or create one). Then click on the “REWARDS” button on the bottom LHS of the homepage and log in. Once logged in you can redeem your points for dollar coupons. You will also be able to redeem your points within the cart at checkout.

No, your points never expire on ZENMED.com

Unfortunately, right now you can only collect points on purchases made on ZENMED.com

If you have not redeemed your reward yet, please send us an email at info@zenmed.com

We do not use artificial colours in our products. What you see is the natural colour of the actives within the formulations, most often the antioxidants. We find that artificial colours can irritate sensitive skin and prefer to leave them out

ZENMED products are fortified with antioxidants that sometimes change colour when exposed to air for extended periods of time. It is recommended to use these products within 24 months of opening to ensure maximum freshness

All ZENMED products have been stability and shelf-life tested to stand up against the effects of time, temperature, and humidity. Let them sit at room temperature for about 24 hours and they should be fine to use. You may need to shake them to reactive the stabilizing agents

We normally recommend you cease using other products with our brand since we are concerned about cross-brand interactions due to pH differences mainly. At the same time we all have products we know and love and would prefer to use them in tandem. At ZENMED we sell full skincare regimes, all products are meant to be used together for maximum effect. We would say try our products alone first and then try introducing some other products in.

For dry, sensitive skin our top-selling moisturizer is the AVT Cream which is really good for redness and at the same time does not irritate. It is fortified with Vitamin C and ideal for daytime use as well as nighttime. The anti-aging moisturizer I recommend over and over again (because it is so luxurious and creamy) is the Omegaceramide Moisturizer. It is neutral and non-irritating without being greasy or heavy. It also comes in a really big 3oz size so it lasts a long time.
It is infused with Vitamin B5, hyaluronic acid, and omega 3 lipids, making your skin glow. The peptides help with fine lines and wrinkles and really seem to "fill in" deep creases. It is very nice indeed.
For red/irritation-prone skin I recommend the Rosehip+Licorice Cream as it is fortified with Licorice Root and Colloidal Oatmeal and it is so soothing and rich. We get a lot of good reviews about it as well.

It is common for reactive skin conditions like Rosacea to be very sensitive to certain ingredients in skincare, like acids and scents. We have formulated our line of skincare to be free of these agents and at the same time use some natural actives like Licorice Root, Cucumber and Willow Bark Extract to help calm the skin down. As with a lot of skin issues regarding a weakened skin barrier, the skin needs nourishment to help itself heal and prevent future flareups from occurring. What we normally recommend is that you try the Skin Support System with the free gifts because it gives you a nice range of products to try out. The cleanser is just heavenly for sensitive skin, it does a great job of balancing oils while not upsetting the natural pH of the skin. This is very important. Then you can use the Nutrient Boost Spray and follow with the Support Serum. The Organic Exfoliating Scrub is also great for when you feel like you want a bit of an extra buff to the skin (great with handling pesky flakes) and the Anti-Redness Mask is wonderful for helping boost the skin moisture and calm redness.

We are trying to decrease our carbon footprint and are now providing all instructions via our website or email. Please email us to have a PDF sent to you.

Nighttime:
1) Gentle Cleansing Cream - At night, wash face with Gentle Cleansing Cream. It is often useful to apply a small amount to a facecloth or a sponge. Use circular motions and avoid the eye area. It’s best to use an eye makeup remover for the sensitive eye area. Rinse well.
2) Nutrient Boost Spray- Spray liberally onto a cotton ball/pad and wipe gently over the face and neck after cleansing or close eyes and spray directly onto the face (3-4 puffs) as needed. Gently pat skin dry.
3) Support Serum- Apply a thin layer of the serum all over the face and let it fully absorb.
Daytime:
1) In the morning, use half the amount of Gentle Cleansing Cream you would use at night.
2) Nutrient Boost Spray- Spray liberally onto a cotton ball/pad and wipe gently over the face and neck after cleansing or close eyes and spray directly onto the face (3-4 puffs) as needed. Gently pat skin dry.
3) Support Serum- Apply a very thin layer of Support Serum to face. *If you have sensitive skin it would best to use the serum only at night for the first week. You can then gradually build up to twice daily if needed.
4) Follow with moisturizer or sunscreen if desired.

DAY TIME ROUTINE for Acne
Step 1. Facial Cleansing Gel:
-Apply a pea-sized amount to damp skin, massaging into face and neck in circular motions.
-Rinse well with warm water.
-Pat skin dry. (Use up to twice daily. Avoid contact with eyes).

Step 2. AHA/BHA Complex:
-Apply product to a cotton pad and then apply to face and neck avoiding eyes, nostrils, lips, and earlobes. (Use up to twice daily. Do not use on skin that is broken or irritated).

Step 3. Oil-Free Day Lotion:
-Apply evenly over face and neck and reapply as needed.
NIGHT TIME ROUTINE for Acne Step 1. Facial Cleansing Gel:
-Apply a pea-sized amount to damp skin, massaging into face and neck in circular motions.
-Rinse well with warm water.
(Use up to twice daily. Avoid contact with eyes).

Step 2. AHA/BHA Complex:
-Apply product to a cotton pad and then apply to face and neck avoiding eyes, nostrils, lips, and earlobes. (Use up to twice daily. Do not use on skin that is broken or irritated).

Step 3. Derma Cleanse Acne Gel:
-Apply to the affected areas in a thin layer once per day before bed.
(If dryness or peeling occurs, reduce application to every other day).

Step 4. Oil-Free Day Lotion:
-Apply evenly over face and neck and reapply as needed.