Frequently Asked Questions about Eczema & Dermatitis

Frequently Asked Questions about ZENMED®'s Answer to Eczema & Dermatitis - The ZENMED® DermCare System

 

Eczema and Dermatitis Frequently Asked Questions

What is Eczema?

Eczema, or dermatitis as it is sometimes called, is a skin condition which can affect all age groups. The severity of the disease can vary - in mild forms the skin is dry, hot and itchy and in more severe forms the skin can become broken, raw and bleeding. Although it can sometimes look unpleasant, eczema is not contagious. With treatment the inflammation of eczema can be reduced, though the skin will always be sensitive to flare-ups and need extra care.

What Causes Eczema?

Eczema, or dermatitis as it is sometimes called, is a skin condition which can affect all age groups. The severity of the disease can vary - in mild forms the skin is dry, hot and itchy and in more severe forms the skin can become broken, raw and bleeding. Although it can sometimes look unpleasant, eczema is not contagious. With treatment the inflammation of eczema can be reduced, though the skin will always be sensitive to flare-ups and need extra care.

Which Type Of Eczema Do I Have?

There are several different types of eczema, many of which look similar but have very different causes and treatments. The first step in effective treatment of eczema is a correct diagnosis. It is very important to see a general practitioner who may make a referral to a specialist dermatologist for further diagnosis and treatment.

What Are The Different Types Of Eczema?

Atopic eczema
Atopic eczema is the most common form of eczema and is closely linked with asthma and hay fever. It can affect both children and adults, usually running in families. One of the most common symptoms of atopic eczema is its itchiness (or pruritis), which can be almost unbearable. Other symptoms include overall dryness of the skin, redness and inflammation. Constant scratching can also cause the skin to split, leaving it prone to infection. In infected eczema the skin may crack and weep (‘wet’ eczema).

Allergic contact dermatitis
Develops when the body’s immune system reacts against a substance in contact with the skin. The allergic reaction often develops over a period of time through repeated contact with the substance. For example, an allergic reaction may occur to nickel, which is often found in earrings, belt buckles and jeans buttons. Reactions can also occur after contact with other substances such as perfumes and rubber. In order to prevent repeated reactions it is best to prevent contact with anything that you know causes a rash.

Irritant contact dermatitis
This is a type of eczema caused by frequent contact with everyday substances, such as detergents and chemicals, which are irritating to the skin. It most commonly occurs on the hands of adults and can be prevented by avoiding the irritants and keeping the skin moisturized.

Infantile seborrhoeic eczema
A common condition affecting babies under one year old, the exact cause of which is unknown. Also referred to as cradle cap, it usually starts on the scalp or the nappy area and quickly spreads. Although this type of eczema looks unpleasant, it is not sore or itchy and does not cause the baby to feel uncomfortable or unwell. Normally this type of eczema will clear in just a few months, though the use of moisturizing creams and bath oils can help to speed this along.

Adult seborrhoeic eczema
Characteristically affects adults between the ages of 20 and 40. It is usually seen on the scalp as mild dandruff, but can spread to the face, ears and chest. The skin becomes red, inflamed and starts to flake. The condition is believed to be caused by a yeast growth. If the condition becomes infected, treatment with an anti-fungal cream may be necessary.

Varicose eczema
Varicose eczema affects the lower legs of those in their middle to late years, being caused by poor circulation. Commonly the skin around the ankles is affected, becoming speckled, itchy and inflamed. Treatment is with emollients and steroid creams. If left untreated, the skin can break down, resulting in an ulcer.

Discoid eczema
Is usually found in adults and appears suddenly as a few coin shaped areas of red skin, normally on the trunk or lower legs. They become itchy and can weep fluid.

Is there a Guarantee that it will work for me?

Yes, ZENMED® offers a 100% 60 Day Money Back Guarantee! If for any reason you are not completely satisfied, simply return the bottle(s) within 60 days. You will receive a full refund with absolutely no questions asked. How can we make this incredible guarantee? Because we KNOW you will be satisfied with your order.

How much does shipping cost?
We offer numerous choices for shipping and often run promotions for free shipping on our homepage. If you are located in the USA or any of its territories (includes APO's), you are offered flat rate shipping of $6.95. We also offer overnight shipping in the USA for $35 (rules apply). Some systems of products include free shipping, including the Derma Cleanse System. Delivery is expected anywhere between 4-7 business days. We offer tracking on all of our USPS parcels. For Canada we offer $6.95 flat rate shipping. There are no duties or taxes due on delivery. Internationally we offer flat rate shipping of $15 USD (or equivalent in your currency). Delivery is expected anywhere between 10-14 business days to major centers, sometimes up to 21 days for more remote areas. We also offer $35 Fedex International Delivery for some areas, delivery is expected within 3-5 business days. Internationally (outside of the the USA and Canada) we are not responsible for taxes or duties due to your respective country.
What if I want overnight shipping in the USA?
We offer FedEx overnight shipping within the USA for $35.00 with full tracking, providing:
  1. Orders must be placed before 6am Pacific time for next-day delivery.
  2. Orders placed after 6am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day.
  3. You must provide a physical address for delivery. No PO boxes.
  4. We cannot be responsible for any delays resulting from delay of delivery or other carrier issues.
What is the shipping the Canada?
We offer $6.95 flat rate shipping to Canada via USPS. Delivery should be expected within 5-10 business days to major centers. We keep the process as streamlined as possible. All orders are duty-free and tax will not be due at delivery.
When will my order be processed?
All orders are processed and shipped within 24-48 hours of purchase. If a holiday falls within the order time, shipping times may be delayed but will process the following business day.
For orders shipped to Canada, do I have to pay any additional fees?
No, you will pay GST at purchase time and there will not be duties or brokerage due at delivery.

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ZENMED® DermCare System
Designed to soothe and restore damaged or problem skin without irritation. Helps nourish & provide a long term solution for overly- sensitive skin prone to dermatitis.
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