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Frequently Asked Questions about Eczema & Dermatitis

Frequently Asked Questions about ZENMED®'s Answer to Eczema & Dermatitis - The ZENMED® DermCare System

 

Eczema and Dermatitis Frequently Asked Questions

What is Eczema?

Eczema, or dermatitis as it is sometimes called, is a skin condition which can affect all age groups. The severity of the disease can vary - in mild forms the skin is dry, hot and itchy and in more severe forms the skin can become broken, raw and bleeding. Although it can sometimes look unpleasant, eczema is not contagious. With treatment the inflammation of eczema can be reduced, though the skin will always be sensitive to flare-ups and need extra care.

What Causes Eczema?

Eczema, or dermatitis as it is sometimes called, is a skin condition which can affect all age groups. The severity of the disease can vary - in mild forms the skin is dry, hot and itchy and in more severe forms the skin can become broken, raw and bleeding. Although it can sometimes look unpleasant, eczema is not contagious. With treatment the inflammation of eczema can be reduced, though the skin will always be sensitive to flare-ups and need extra care.

Which Type Of Eczema Do I Have?

There are several different types of eczema, many of which look similar but have very different causes and treatments. The first step in effective treatment of eczema is a correct diagnosis. It is very important to see a general practitioner who may make a referral to a specialist dermatologist for further diagnosis and treatment.

What Are The Different Types Of Eczema?

Atopic eczema
Atopic eczema is the most common form of eczema and is closely linked with asthma and hay fever. It can affect both children and adults, usually running in families. One of the most common symptoms of atopic eczema is its itchiness (or pruritis), which can be almost unbearable. Other symptoms include overall dryness of the skin, redness and inflammation. Constant scratching can also cause the skin to split, leaving it prone to infection. In infected eczema the skin may crack and weep (‘wet’ eczema).

Allergic contact dermatitis
Develops when the body’s immune system reacts against a substance in contact with the skin. The allergic reaction often develops over a period of time through repeated contact with the substance. For example, an allergic reaction may occur to nickel, which is often found in earrings, belt buckles and jeans buttons. Reactions can also occur after contact with other substances such as perfumes and rubber. In order to prevent repeated reactions it is best to prevent contact with anything that you know causes a rash.

Irritant contact dermatitis
This is a type of eczema caused by frequent contact with everyday substances, such as detergents and chemicals, which are irritating to the skin. It most commonly occurs on the hands of adults and can be prevented by avoiding the irritants and keeping the skin moisturized.

Infantile seborrhoeic eczema
A common condition affecting babies under one year old, the exact cause of which is unknown. Also referred to as cradle cap, it usually starts on the scalp or the nappy area and quickly spreads. Although this type of eczema looks unpleasant, it is not sore or itchy and does not cause the baby to feel uncomfortable or unwell. Normally this type of eczema will clear in just a few months, though the use of moisturizing creams and bath oils can help to speed this along.

Adult seborrhoeic eczema
Characteristically affects adults between the ages of 20 and 40. It is usually seen on the scalp as mild dandruff, but can spread to the face, ears and chest. The skin becomes red, inflamed and starts to flake. The condition is believed to be caused by a yeast growth. If the condition becomes infected, treatment with an anti-fungal cream may be necessary.

Varicose eczema
Varicose eczema affects the lower legs of those in their middle to late years, being caused by poor circulation. Commonly the skin around the ankles is affected, becoming speckled, itchy and inflamed. Treatment is with emollients and steroid creams. If left untreated, the skin can break down, resulting in an ulcer.

Discoid eczema
Is usually found in adults and appears suddenly as a few coin shaped areas of red skin, normally on the trunk or lower legs. They become itchy and can weep fluid.

Is there a Guarantee that it will work for me?

Yes, ZENMED® offers a 100% 60 Day Money Back Guarantee! If for any reason you are not completely satisfied, simply return the bottle(s) within 60 days. You will receive a full refund with absolutely no questions asked. How can we make this incredible guarantee? Because we KNOW you will be satisfied with your order.

Zenmed Shipping Frequently Asked Questions
What’s my shipping charge?
Shipping can vary from the method chosen to have your packaged delivered by. All packages destined within the USA ship with standard USPS mail delivery which is $6.95. All orders destined within the USA also have an option to ship with UPS Air Overnight, for $35.00 dollars. In some USA states customers also have the opportunity to have their package ship with UPS Ground 1-3 business day delivery for $12.00 dollars.
What exactly are my choices for shipping?
Our products are not available in stores or for local pickup, so keep that in mind when placing your orders. Depending on where you live and how fast you would like to receive your purchase, there are several methods for shipment.
Shipping for the East Coast (New York State, Connecticut, New Jersey):

USPS 4-7 business shipping - $6.95 OR FREE with DermaCleanse System purchase

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail

UPS overnight shipping - $35

  1. Orders must be placed before 5am Pacific time for next-day delivery
  2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
  3. You must provide a physical address for delivery.
  4. Includes online tracking
Shipping for Continental USA, excluding East Coast, Alaska, Hawaii, Protectorates and APO:

4-7 business shipping - $6.95 OR FREE with DermaCleanse System purchase

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail
- Will deliver to PO Boxes

UPS 1-3 Business Day Delivery - $12.00

  1. You must provide a physical address for delivery
  2. Includes online tracking

UPS overnight shipping - $35

  1. Orders must be placed before 5am Pacific time for next-day delivery
  2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
  3. You must provide a physical address for delivery.
  4. Includes online tracking
Shipping for Alaska, Hawaii, Protectorates, APO

USPS standard mail - $6.95 or FREE with DermaCleanse System Purchase

  1. Orders can take up to 14 business days to be delivered.
  2. Does not include online tracking
  3. If a holiday occurs during the shipping time, your order will be delayed.
Shipping to Canada

UPS 7-10 business day (for major city centers) - $9.99

  1. Orders are shipped on Wednesdays and Fridays
  2. Includes online tracking
  3. You must provide a physical address

If you live outside a major city center, please let us know if you do not have UPS service so that we can arrange alternative shipping options for you.

International Shipping

DHL Ground Shipping - $12.00

  1. You must provide a physical address for delivery
  2. Orders take 10-14 business days for delivery. If a holiday falls in your delivery time, your order will be delayed.
  3. Does not include online tracking

DHL air - $30.00 – ZenMed recommends this option.

  1. You must provide a physical address for delivery.
  2. Includes online tracking
When will my order be processed?

All orders are processed and shipped within 24-48 hours of purchase. If a holiday falls within the order time, shipping times will be delayed but we will try to get your order to you as soon as possible. If you would like to be sure of where your order is, ZenMed recommends choosing a shipping option with UPS.

For orders shipped to Canada, do I have to pay any additional fees?

No. What you are charged from ZenMed is all you will have to pay.

My order confirmation says I can track my order but when I click the link, nothing appears.

Orders with the standard shipping option to the USA and international orders using DHL ground do not include online tracking. The link on the confirmation should be disregarded.

Are there additional fees for ordering more than one product?

No. The shipping fees are flat for as many products as you would like to order.

Do you offer discounts on shipping?

Yes. The DermaCleanse system, when shipped to the continental USA comes with free shipping. Also, we sometimes offer discounts in our newsletters, so sign up with your email address as soon as you can!


Need Help? Call 1-877-647-4242
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ZENMED® DermCare System
Enjoy the soothing relief of our unique ZENMED™ DermCare System specifically designed to heal and restore damaged or problem skin. Treating and preventing outbreaks of dermatitis.
In Stock
Ships: 1-3 business days
$49.90 $44.95
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