Frequently Asked Questions about ZENMED^®

Shipping can vary from the method chosen to have your packaged delivered by. All packages destined within the USA ship with standard USPS mail delivery which is $6.95. All orders destined within the USA also have an option to ship with FedEx Overnight, for $35.00 dollars. In some USA states customers also have the opportunity to have their package ship with USPS Ground 1-3 business day delivery for $12.00 dollars.

Our products are not available in stores or for local pickup, so keep that in mind when placing your orders. Depending on where you live and how fast you would like to receive your purchase, there are several methods for shipment.

USPS 4-7 business shipping - $6.95 OR FREE with DermaCleanse System purchase

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail

FedEx overnight shipping - $35

1. Orders must be placed before 5am Pacific time for next-day delivery
2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
3. You must provide a physical address for delivery.
4. Includes online tracking

4-7 business shipping - $6.95 OR FREE with DermaCleanse System purchase

- if there is a holiday during the shipping time, your order will be delayed
- does not include online tracking
- will be delivered to your door with your regular mail
- Will deliver to PO Boxes

1. You must provide a physical address for delivery
2. Includes online tracking

FedEx overnight shipping - $35

1. Orders must be placed before 5am Pacific time for next-day delivery
2. Orders placed after 5am on Fridays will not be shipped until Monday. If Monday is a holiday, the shipment will not occur until the next business day
3. You must provide a physical address for delivery.
4. Includes online tracking

USPS standard mail - $6.95 or FREE with DermaCleanse System Purchase

1. Orders can take up to 14 business days to be delivered.
2. Does not include online tracking
3. If a holiday occurs during the shipping time, your order will be delayed.

USPS 10 -14 business day (for major city centers) - $12.00

1. Orders are shipped on Wednesdays and Fridays
2. Includes online tracking
3. You must provide a physical address

If you live outside a major city center, please let us know if you do not have USPS service so that we can arrange alternative shipping options for you.

DHL Ground Shipping - $12.00

1. You must provide a physical address for delivery
2. Orders take 10-14 business days for delivery. If a holiday falls in your delivery time, your order will be delayed.
3. Does not include online tracking

DHL air - $30.00 – ZenMed recommends this option.

1. You must provide a physical address for delivery.
2. Includes online tracking

All orders are processed and shipped within 24-48 hours of purchase. If a holiday falls within the order time, shipping times will be delayed but we will try to get your order to you as soon as possible. If you would like to be sure of where your order is, ZenMed recommends choosing a shipping option with FedEx.

No. What you are charged from ZenMed is all you will have to pay.

Orders with the standard shipping option to the USA and international orders using DHL ground do not include online tracking. The link on the confirmation should be disregarded.

No. The shipping fees are flat for as many products as you would like to order.

Yes. The DermaCleanse system, when shipped to the continental USA comes with free shipping. Also, we sometimes offer discounts in our newsletters, so sign up with your email address as soon as you can!